Returns & Warranty:
We want you to love your device so if you are not completely satisfied with your purchase, we want to hear about it. Refurbished Devices come with a 14 Day Satisfaction Guarantee (As New, Excellent, Very Good, Good, Imperfect Grades only) If at any time within the first 14 days from the purchase date you are not completely satisfied with your device, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.
To initiate Return please contact : sales@cellaphone.com.au
Please Note:
- If the return is for change of mind postage is paid by the buyer, and there will be a 15% restocking fee that will be charged.
- We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery.
- We will not accept a returned device that is iCloud or Google-locked. If your device is account locked, you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days.
- Please ensure your device is factory reset and powered off prior to shipment.
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s.
Brand New device – 30-day Change of Mind policy
If at any time within the first 30 days from the purchase date you change your mind regarding the purchase of your Brand-New device, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us.
Please note:
- A restocking fee of 20% will be charged if the package has been opened or damaged.
- Return postage is paid by the buyer.
- The device must be returned in the original package, accessories included.
- We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery.
- Not available on accessories.
Warranty:
All Brand-New products are supported by a Full Manufacturer Warranty. This warranty covers all manufacturing faults with the product (excluding any physical or liquid damage).
Our CellAPhone Refurbished products are supported by a CellAPhone warranty against defects.
Our Refurbished devices have a 12-month warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement.\
CellAPhone Warranty is void in the below instances:
- Cracked screen or physically damaged.
- Water damage.
- Software that has been tampered with.
- Unauthorised repairs (3rd party repairs).
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable.
- Customer has used the product abnormally.
Please note:
- Please refer to the item description to verify the length of the warranty offered.
- We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery.
- We will not accept a returned device that is iCloud or Google locked. If your device is account locked, you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days
- IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s
Accessories:
All Refurbished devices sold by CellAPhone are 100% genuine items and part of our inspection process involves police checks for legitimacy.
Accompanying accessories (such as cables and wall chargers where offered) are 3rd party accessories.
Brand New Devices are all shipped in original manufacturer packaging with original accessories.
